Privacy Policy

Jiangsu Kitech Machinery Co., Ltd (“Kitech”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kitechpm.com, communicate with us, or use our services.

By accessing our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

Information you provide directly:

• Name, email address, phone number, and company name when you submit a contact or inquiry form
• Shipping and billing addresses for order fulfillment
• Communication records when you correspond with us via email, phone, or other channels
• Any additional details you voluntarily provide about your project requirements

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referring URLs, and click patterns
• Cookies and similar tracking technologies (see Section 5)

Information from third parties:

We may receive information about you from business partners, distributors, or publicly available sources to support our business operations and customer service.

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill orders, including shipping and delivery
• To send technical documentation, product updates, and service notifications
• To improve our website, products, and services based on usage analytics
• To personalize your experience and deliver relevant content
• To comply with legal obligations and protect our rights
• To send marketing communications with your consent, which you may opt out of at any time

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third parties who assist us with website hosting, analytics, payment processing, shipping, and customer support — bound by contractual obligations to protect your data
• Authorized agents & distributors: Regional partners who assist in delivering our products and after-sales services in your area
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your information

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for website functionality such as navigation and access to secure areas
• Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and content
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness across platforms

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, secure server infrastructure, and regular security assessments.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security but are committed to promptly addressing any data breaches in accordance with applicable laws.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine our retention periods include the nature of the data, the purposes for which it was collected, legal and regulatory requirements, and business necessity.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal requirements
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another controller in a structured, machine-readable format
• Objection: Object to the processing of your data for direct marketing purposes
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@kitechpm.com. We will respond to your request within 30 days.

As a global company serving clients in over 80 countries, your personal information may be transferred to and processed in countries other than your country of residence, including the People’s Republic of China where our headquarters are located. These countries may have data protection laws that are different from those in your jurisdiction.

When we transfer your data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including contractual clauses and compliance with applicable cross-border data transfer regulations.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly. If you believe your child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the revised policy on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: